TL;DR – This post has been sitting in my drafts for several weeks… I had every intention of posting it only a couple hours after I started writing it until it started turning into a novel. For those who’d like the short and sweet of it, I’ve been promoted at the job I’ve come to love and truly appreciate for the first time in my life. You’re looking at the new front office manager. Er, actually, front office supervisor. I’m basically the manager, only without being salary and whatever other perks come with it. If you’d like to read the rest of my drivel… keep scrolling!
If there’s one thing that gets my blood hotter than hell, it’s people thinking they’re entitled to whatever, just because of, well, whatever fucking reason. Got a fancy job? Are you fucking wealthy? Or are you just a huge douchebag that thinks if you intimidate someone, you’ll get your way?
If any of these things apply to you, it must mean that the world owes you any and everything your little heart desires. And woe unto the one who tries to tell you otherwise, cause you’ll let them have it.
Well here’s a big fuck you, buddy. I don’t owe you shit and I’m certainly not going to kiss your ass for any reason.
I work in the hotel industry and I can’t tell you how many times I’ve seen or been part of a conversation with a guest who thinks just because they’ve spent so much money at our establishment, that it entitles them to whatever the fuck they want. Extended after hours time in the pool? Free breakfast? Or just insincere ass-kissing all around.
It seems like privilege and self entitlement are at incredible heights lately and it drives me absolutely insane. Like, I don’t give a shit who you are… President, celebrity or the schmuck from out of town who has the highest tier he can possibly have as a rewards member from frequenting our hotel chain. Get the fuck off your high horse. PLEASE.
Please, do the world a favor and humble yourself for us little folks. Especially those of us who wait on you hand and foot in the service world. Most of us are genuine and enjoy working in hospitality or other service industries. But it’s assholes like you that want to try my motherfucking patience.
If you treat me with anything other than respect or kindness, then please expect me to correct your way of thinking by telling you otherwise because I’m not going to tolerate you screaming at me or threatening to take your business elsewhere because I won’t capitulate to your absolutely ridiculous demands or attitude.
I just can’t stand it.
I’m incredibly lucky to work at the hotel that I do and that our management has our back 120% in any given situation. But my heart goes out to those who don’t and I’ve got your back. If I’m out anywhere and I see someone giving you a hard time, I’ll speak up for you and tell them to fuck off.
It’s the least I can do since I, too, work in the service industry. But also because, well, I’m a fucking human being with a heart and morals. I’ve got your back, bb’s.
“Relax,” said the night man,
“We are programmed to receive. You can check-out any time you like, But you can never leave!“
This is honestly one of my favorite songs. My momma used to listen to it when I was a kid, so naturally, I grew into her amazing taste in music for myself. I listen to it frequently. In fact, I’m listening to it right now as I type this.
On our road trip the other day, Hubs and I heard it on three separate occasions. Twice in the car on two different stations and once while we stopped in McDonald’s to use the restroom. Pretty sure he’s sick of hearing this song, which is why I’m playing it while he’s at his doctor’s appointment.
Furthermore, I work as a night auditor at a hotel and I never pass up the chance to show the older guests how cool their “night man” is by quoting the best Eagle’s song to date. They usually laugh and go on their merry way.
For those who haven’t picked up on it yet, I work at a hotel as a night auditor. By the time I get to work at 11pm, it’s usually a ghost town and I have the place to myself.
The last hotel I worked at was more of a resort, you may have even heard of it. I’m talking about the Great Wolf Lodge. I did two stints there. If you’re thinking me saying “stints” sounds like jail, then you would be correct and you get a brownie.
That place… It really was hell. I was there for about two years the first time and it was a real eye-opener and a shitty introduction to the hospitality industry. You would think a thousand+ screaming and laughing children would have been the downside but I honestly loved that. The kids were the absolute best part about working for that hellhole.
(Side note: I am SHOCKED that “hellhole” is an actual word in the dictionary, lol.)
My second stint there lasted almost five years until I was wrongfully fired on Thanksgiving of 2015. (More on that in another blog post.) Both times were hell because my coworkers and management, bar a very select few, were terrible individuals. Catty, petty, gossipy. I hated it there but I loved the money I was making and that I had achieved 7 almost solid years at a workplace.
It wasn’t until I started working for the hotel I’m at now that I truly understood that the only good thing to come of my 7 years at the GWL was that I cut my teeth on almost every possible terrible situation that could happen in a hotel.
It prepared me to be able to handle anything that crops up at the new hotel, which is still, frankly, a breath of fresh air to me. For the first couple of months at the new place I was a very tightly wound wire and my boss had to take me aside and explain that they weren’t going to bite my head off and that I could relax. That they understood how shitty the GWL is. I wanted to cry. Seriously…
Almost a year and a half later and I’m still so happy. I love everyone I work with, management has my back in every situation, the hotel is beautifully designed. I have zero complaints. Sort of.
My one complaint shouldn’t be a complaint, but it is. As a night auditor at the GWL, the work required spanned about 5 or so hours over the 8 hour shift. Not to mention it had to contend with the myriad of angry guests, hundreds of room requests, millions of phone calls and various other unpleasant shit that went on in any given night.
As a night auditor for the new hotel, my work is completed in an hour, guests are typically asleep before I come in at 11 and the phone rarely rings, and when it does, it’s usually a guest asking for a wake-up call.
The rest of my time is typically devoted to reading a book or scrolling tumblr or facebook on my phone until about 6 and then I hang out at the front desk to greet guests as they come down in the morning for breakfast or whatever they happen to need.
It gets boring af. And when I get bored, I get bitchy and antsy and anxious and all that downtime that my brain is not engaged in a book, it’s battling with memories from like fifteen years ago when I did something and now I wonder if that person from back then still thinks about what I did and are they still angry and omg, anxiety!!! Stupid brain.
The boredom is the only thing I have to complain about. Usually. Some nights, like last night, was hectic AF. Sold out, certain room types overbooked, had to change guests original booking to smaller rooms, unhappy guests, make them happy within reason.
We’re sold out again tonight and I’m not looking forward to the potential mess that I’ll be traipsing in to. Since I left work this morning I’ve been dreading going in tonight. As of right now it’s about 9:30 at night and I’ve been watching the clock since until I just slapped myself an hour or so ago when I reminded myself that this hotel isn’t the GWL and that I’m grateful AF for the lessons it taught me and that I can more than handle anything that crops up with a grace and dignity that I never had while working for the GWL.
I have it so good. I legit love my job. It literally takes one moment to remember how bad I had it at the last place to remember those two facts and then all is right in my little trashy world.
So… lemme pull on my big girl panties, put on some fucking makeup and give the GWL a middle finger. (Not gonna lie. If we ever have to drive by, I stick both middle fingers out of my window at them. Childish? You fucking bet!)
With all of that in mind, it’s easy to say, “Not today, Satan, not today.”